Frequently Asked Questions
At SAAB & Co., every piece of jewelry is crafted with care and intention. Below you’ll find answers to some of the most common questions about our products, orders, and services. If you need further assistance, our team will always be delighted to help.
About Our Jewelry
Sterling silver, often referred to as 925 silver, contains 92.5% pure silver blended with a small amount of other metals to enhance strength and durability. This composition allows each piece to retain the beauty of silver while remaining suitable for everyday wear.
Sterling silver may naturally develop a light patina over time when exposed to air and moisture. This is a normal characteristic of fine silver and can be easily restored with gentle polishing.
To preserve its brilliance, we recommend storing your jewelry in a dry place, avoiding contact with perfumes or chemicals, and polishing occasionally with a soft silver cloth.
Orders & Payment
Select your desired piece, add it to your cart, and proceed to checkout. Our secure checkout process will guide you through the payment and delivery details.
We accept cash on delivery and secure online payments through trusted payment providers. All transactions are encrypted to ensure your information remains protected.
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been prepared for delivery, changes may no longer be possible.
Shipping & Delivery
Every SAAB & Co. order is delivered with care by our dedicated delivery team to ensure your jewelry arrives safely and beautifully presented.
Orders are typically prepared within 1–3 business days, with delivery times depending on your location. You will be notified once your order is dispatched.
Once your order is prepared for delivery, you will receive confirmation details so you can stay informed about your shipment.
Returns & Exchanges
In keeping with the nature of fine jewelry, we are unable to accept returns.
Exchanges may be accommodated in exceptional circumstances, such as a sizing concern or a rare manufacturing defect. All requests are subject to our careful assessment and discretion. Please get in touch with us within 3 days of receiving your order to arrange an exchange.
Please note: Exchanges are subject to our inspection and are accepted only for items in pristine, unworn condition.
Additional Questions
Absolutely. Each SAAB & Co. piece is thoughtfully packaged, making it perfect for meaningful gifts and special occasions.
If you have any questions, our team will be delighted to assist you.
At SAAB & Co., our commitment is simple: exceptional craftsmanship, thoughtful service, and timeless elegance in every piece.